I was confused about my order which had been delayed. I called and emailed and the customer service rep responded right away. The order was delayed because one of the 6 items had been back ordered for at least another month and they offered to replace this item with another which was a bit more expensive and actually very suitable for my project. I really like this company and will continue to do business with them. Prices are great also!
Elizabeth R., | very please with the quality... I was a military photographer for over 25 years. Today, I received 2 canvass and I am very please with the quality.
Thank you very much.
Yvon Marier, Edmonton | It is just beautiful I just received the picture of my grandson making his 1st Communion. He and my granddaughter are standing together in the photo...It is just beautiful. I was concerned that the pink of her dress may not come out the right colour but it did..It is just as I had imagined..Thank you so much and you were so kind to me and thank you for all of the corespondents. I am very pleased with the end product...It makes such a difference with the gray lines taken off of the floor and the big gold letters taken out...You did excellent work.
Paula, | SERVICE: I\'m so very happy that I choose Keenart over Amazon. I purchased 2 frames and made an oversight error on my initial order. The Keenart staff immediately picked up on it and emailed me with a request for precision. The following exchange of emails were nearly instantaneous. Thank you for that.
PRODUCT: The frames are perfect. I choose the thinner ones and I was worried about their capacity to handle a 30\"x60\" heavy canvas. They are built strong - good wood, not too heavy, perfect fit. I\'m extremely happy with the final product.
SHIPPING: Would have preferred Canada Post but they used CANPAR which easily gets confused with simple addresses (previous dealings with them were the same... Still better than Purolator...) They missed the first delivery and I caught up to the truck on the 2nd attempt... (Condo towers seem overly complicated for their drivers).
OVERALL: Fantastic service, product and end result. I will order again and refer them in the future.
Mike, |