I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | all terrific... Hey guys - the order just arrived and I\'m thrilled with your service. I called first to make sure how this process works - and the phone service, the follow-ups, speed and most of all execution were all terrific.
Have a great week!
Mike, | Thank you, thank you, thank you... I love my prints so much! And what an absolute pleasure to deal with your company! Look forward to ordering more. Keep up the great work!
Sandi, Olds, AB | Sincere appreciation I want to extend my sincere appreciation for ensuring that my art pieces arrived on Tuesday, Dec 30th and for your generosity in covering the rush order fee, even though the error/type in the card number was on my part. Since these were a gift for my daughters and I was leaving city the next day, your willingness to go the extra mile to ensure this timely arrival meant that I could sign the pieces and be there to present these in person. That meant a lot to me.
Also, the quality of these photographic prints on canvas was superb*. The colour match was ideal, the workmanship, the quality of the canvas and customer service was all top-notch and first class. You have certainly gained my confidence in your business and I will be placing orders with your company in the future.
Again, my heartfelt thank you.
Sandy, Seattle |